Terms of use

Effective 25 October 2026

These terms are an agreement between you and OceanAce (Pty) Ltd, trading as SwapTee ("SwapTee", "we", "us") for using the SwapTee app and website. By creating an account, you agree to them and to our Privacy Policy.

1. What SwapTee is

SwapTee is a marketplace where golfers list prizes they've won and swap, sell or buy them from each other. Swaps and sales are agreements between members. SwapTee provides the platform, and, once in-app payments are available, holds buyers' payments until delivery is confirmed. SwapTee doesn't own, inspect or guarantee the prizes listed.

2. Who can use SwapTee

You must be 18 or older and able to enter a binding agreement. SwapTee is offered in South Africa. One person may have one account.

3. Your account

• Give accurate information and keep it up to date.
• Keep your phone and email secure. Never share a sign-in code with anyone; SwapTee will never ask you for one.
• You're responsible for activity on your account. Tell us at support@swaptee.co.za if you think someone else has accessed it.
• A verified phone number is required before you send or accept an offer or swap.

4. Listing a prize

When you list a prize, you confirm that:

• you own it and have the right to swap or sell it
• it's new and unused, and the packaging is correctly described as sealed, or opened but never used
• your photos and description are accurate and your own, and the recommended retail value (if you give one) is honest
• you'll honour the deal if your price is paid or an offer you made or accepted goes through

Your price is the amount Buy now pays. You can set a lowest offer you'll consider; other members can't see it, and offers below it are blocked.

5. What you can't list

• alcohol, tobacco and vaping products
• anything illegal, stolen, counterfeit or replica
• weapons, ammunition or dangerous goods
• prescription medicine or supplements
• vouchers, tickets or experiences whose terms forbid transfer or resale, or that have expired
• anything you don't physically have or can't hand over

We may remove listings that break these rules, or that we reasonably believe are misleading or unsafe.

6. Offers, swaps and sales

• Offers: a buyer offers an amount below the seller's price. The member whose turn it is can accept, counter or decline. An accepted offer is a binding agreement to buy and sell at that price.
• Buy now: pays the seller's price, and the deal is agreed immediately.
• Swaps: a buyer offers to swap; the seller picks one of the buyer's prizes or declines. A picked swap is a binding agreement to exchange both prizes.
• Expiry: offers with no response expire after 72 hours.
• Before in-app payments are available: cash deals are paid directly between members on collection. SwapTee isn't involved in that payment and buyer protection doesn't apply.
• If a deal can't go ahead, either member can cancel it with a reason, and the prize is relisted. Repeatedly backing out of deals may lead to account restrictions.

7. Meeting in person

For local collection and swaps, meet in a public place such as your golf club, check the item before completing the swap or paying, and never share sign-in codes or banking passwords. SwapTee isn't present at meet-ups and isn't responsible for what happens at them.

8. Fees (once in-app payments are available)

Swaps and listing are free. When a buyer pays through SwapTee, the buyer pays:

The seller receives the full agreed item price. All fees are shown before you pay. Fees may change; any change applies only to orders placed afterwards.

9. Buyer protection (once in-app payments are available)

When you pay through SwapTee, your payment is held until you confirm you've received the item. If you don't confirm or report a problem within 3 days of collecting it, the payment is released to the seller.

You're refunded in full, including fees, if:

• the seller doesn't drop the parcel off within 3 days of payment, or
• the item doesn't arrive, or
• the item is significantly not as described (for example, the wrong item, used when listed as unused, or damaged in a way the listing didn't show), and you report it within 3 days of collecting it, with photos.

Buyer protection doesn't cover deals paid outside SwapTee, changing your mind, or minor differences that don't affect the item's use or value. We decide claims fairly based on the listing, messages and evidence from both members. Never agree to pay outside SwapTee for a deal you made in the app: if you do, you lose buyer protection.

10. Delivery (once Courier Guy delivery is available)

• Delivery is locker-to-locker with The Courier Guy. Clubs, and items bigger than an XL locker, are collection only.
• The seller must pack the item in the right size and drop it off within 3 days of payment, or the order is cancelled and the buyer refunded.
• The buyer must collect within the locker's holding time (currently 36 hours), after which the parcel moves to the nearest Courier Guy kiosk.
• The Courier Guy's own terms apply to the delivery itself.

11. How to behave

Don't:

• harass, threaten or abuse other members
• send spam, or use chat to advertise outside SwapTee
• try to take deals made on SwapTee off the platform to avoid fees or buyer protection
• create fake accounts, listings, offers or reviews
• try to access other members' accounts or information, or interfere with how SwapTee works

You can report a listing or member in the app. We may warn, restrict, suspend or close accounts that break these terms, and remove content, with or without notice where needed to protect members.

12. Your content

You keep ownership of the photos and text you post. You give SwapTee permission to store, display and adapt them (for example, resizing photos) to run and promote the marketplace while they're on SwapTee. Don't post anything you don't have the right to share.

13. Closing your account

You can close your account at any time from Profile or by emailing support@swaptee.co.za. Deals already agreed, and any orders in progress, must be completed or cancelled first.

14. Our responsibility

We work to keep SwapTee available and safe, but it's provided as is: we can't guarantee it will always be available or error-free, or that every member and listing is genuine. To the extent the law allows, SwapTee isn't liable for the quality, safety or legality of items, for what members say or do, or for indirect or consequential loss. Nothing in these terms limits rights you have under the Consumer Protection Act or other law that can't be excluded.

15. Changes to these terms

We may update these terms. We'll tell you in the app or by email before important changes take effect. If you keep using SwapTee after that, the new terms apply.

16. Law and disputes

These terms are governed by South African law. If you have a complaint, contact support@swaptee.co.za first and we'll try to resolve it. Disputes between members about a deal should first go through SwapTee's buyer protection process where it applies.

17. Contact

support@swaptee.co.za · OceanAce (Pty) Ltd, 24 Derry Street, Cape Town